1. About Evolv

• What makes Evolv different?

Evolv isn't just an athleisure brand; it's a community that empowers women. We support foundations that work with women in vulnerable situations and support sports by sponsoring local women's soccer teams. We believe that fashion and movement can have a positive impact, and each piece reflects that commitment.

• Are the clothes only for training or also for everyday use?

Our clothes are designed to adapt to any moment of the day. Thanks to their high-performance materials and versatile design, you can wear them for training or any other activity: going to the office, going out for a coffee, or just relaxing at home. Evolv keeps up with you, no matter where you are.

2. Orders and Shipping

• How long does it take for my order to arrive?

Delivery time varies depending on your location. Once payment is confirmed, we process your order within 48 hours, and shipping typically takes between X and X business days . You'll receive an email with tracking information so you can follow your package at all times.

• Do you offer free shipping?

Yes, we offer free shipping on your first order so you can enjoy your purchase without worrying about additional costs. We also offer free shipping on orders over $1,000 MXN . Enjoy your shopping with the convenience of not having to pay for shipping.

• Do you ship internationally?

For now, we ship within [available countries or regions]. We're working to expand our coverage and bring Evolv to more people. If you'd like to receive your order outside of this area, please contact us and we'll find the best option for you.

• Can I change my delivery address after placing an order?

If you need to change your delivery address, please contact us as soon as possible at [email or contact channel]. We will do our best to update it before the order ships. Once in transit, we will not be able to make changes, but we will help you find the best solution.

3. Changes and Returns

• What is the return policy?

We want you to love every Evolv item. If you're not happy with your purchase, you have X days from receipt of your order to request a return. The item must be in perfect condition, unworn, and with its original tags. See our return policy for details [link if applicable].

• Can I exchange my garment if it doesn't fit me?

Of course! If the size isn't right, you can request an exchange within X days of delivery. Just make sure the garment is in its original condition. Write to us and we'll guide you through the process.

• How do I manage a return?

To initiate a return, contact us at [email or support channel] with your order number and the reason for the return. We'll send you instructions and available options to complete the process easily.

4. Care and Materials

• How should I wash my Evolv garments to make them last longer?

To maintain the quality and performance of your garments, we recommend machine washing them in cold water on a delicate cycle. Avoid fabric softeners, dryer sheets, and ironing to preserve their elasticity and technology. Always check the care label for best results.

• What materials are they made of?

Each Evolv garment is designed with high-performance materials that combine comfort, flexibility, and durability . We use blends of recycled polyester, elastane, and other breathable fabrics that provide support without sacrificing freedom of movement.

• Do the garments have UV protection or special technology?

Yes, many of our garments feature UV protection, moisture management, and antibacterial technology , designed to last in any environment. See each product description for specific features.

5. Payment Methods

• What forms of payment do you accept?

We want your experience to be easy and secure, so we accept credit and debit cards (Visa, Mastercard, American Express), PayPal, and other trusted electronic payment methods.

• Can I pay in installments?

Yes, we offer monthly payments with participating bank cards. The option and number of months available depend on your bank and will be displayed at checkout.

6. Size Guide

• How do I know what size to choose?

Every body is unique, so our garments are designed to fit you. Consult our size guide on each product to find the perfect fit. If you need help, our team is ready to assist you.

• Do the garments have elastic fit?

Yes, many of our garments are made with high-performance fabrics that offer stretch and support to keep you moving without losing their shape.

7. Contact and Support

• How can I contact Evolv if I have questions?

We want your experience to be flawless. You can write to us at [contact email] or send us a message on our social media, and we'll get back to you as soon as possible.

• Do you have personalized attention?

Yes, our team is available to help you with any questions about products, orders, or style recommendations. We're here to make every purchase easy and secure.